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When you want to include words which start with special characters in your search query, you’ll have to use the Advanced tab of Advanced Find.

Search for a word which starts with a special character

However, if the special character is within the word such as mso#123 then you can search for this exact string by placing it between quotes "mso#123". In that case, you’ll need to use Advanced Find instead. If the word starts with a special character, then Instant Search will ignore this special characters as the index of Instant Search is word-based only. How can I search for strings with special characters using Instant Search? Instant Search does not seem to look at these characters when doing a serch query which skews the search results. Some emails I receive are having tags in the subject field formatted such as "", "!tag" and "Ref id #12345".